At TÚZY Cosmetics, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer refunds under the conditions outlined below.
Refunds are typically issued for:
Returned items that meet our Returns Policy criteria (unused, unopened, and in original condition).
Products received damaged, defective, or incorrect.
Orders cancelled before shipment (subject to approval).
Contact Us
Please email support@tuzycosmetics.com within 30 days of delivery with your order number, reason for refund, and photos if applicable.
Return the Product
If applicable, you must return the item following the instructions provided by our Customer Support team.
Refund Processing
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method used at purchase. Please note:
It may take additional time for your bank or card issuer to process and post the refund.
Shipping and handling fees are non-refundable, except when the refund is due to our error (damaged or incorrect items).
Partial refunds may be granted if:
The item is returned in a condition that is not original (e.g., missing parts, signs of use).
Items are returned after the 30-day window, at our discretion.
Customized or personalized items (if eligible) may be subject to restocking fees.
The following are not eligible for refunds:
Opened or used cosmetics and skincare products due to hygiene reasons.
Final sale, clearance, or promotional items marked as non-returnable.
Gift cards and downloadable products.
If you receive a damaged or incorrect product:
Contact us immediately within 7 days of delivery with your order number and photos.
We will arrange for a replacement or full refund at no additional cost to you.
Orders can be canceled only if they have not yet been shipped. To cancel an order, please contact us as soon as possible.
If you have questions or need assistance with a refund, please reach out:
Email: support@tuzycosmetics.com
Customer Service Hours: Monday to Friday, 9 AM – 6 PM [Your Time Zone]
We appreciate your understanding and look forward to providing you with excellent products and service.
Small Note: At Tuzy, we are undergoing some exciting changes and will be back in business soon. We're working hard to improve your brand, Tuzy.
