Effective Date: 1/06/2025
At TÚZY Cosmetics, we strive to deliver your orders quickly and safely. Please read our Shipping Policy to understand how your purchases will be handled.
We currently ship to the following regions:
[List of countries or regions you ship to, e.g., United States, Canada, European Union countries, etc.]
If your location is not listed at checkout, please contact our customer service for assistance.
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time* | Notes |
|---|---|---|
| Standard Shipping | 5–10 business days | Economical option |
| Expedited Shipping | 2–5 business days | Faster delivery for urgent needs |
| Express Shipping | 1–3 business days | Priority handling and fastest delivery |
*Delivery times are estimates and start from the date your order is shipped. Actual delivery may vary due to carrier delays, customs processing, or other factors.
Shipping costs depend on your location, order weight, and chosen shipping method. Charges will be calculated and displayed at checkout.
Free Shipping:
We offer free standard shipping on orders over [Insert Minimum Order Value].
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website. Please allow up to 24 hours for tracking information to update.
For international shipments, customs fees, duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in the shipping cost.
Please check your local customs office for more information.
If your order is lost or arrives damaged, please contact us within 7 days of delivery at support@tuzycosmetics.com.
We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund if necessary.
Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete address details provided by you.
We reserve the right to update or modify this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.
For any questions or concerns regarding your shipment, please reach out:
Email: support@tuzycosmetics.com
Customer Service Hours: Monday to Friday, 9 AM – 6 PM [Your Time Zone]
Thank you for shopping with TÚZY Cosmetics. We appreciate your business and are committed to delivering your order promptly and safely!
Small Note: At Tuzy, we are undergoing some exciting changes and will be back in business soon. We're working hard to improve your brand, Tuzy.
