Returns

At TÚZY Cosmetics, we’re passionate about quality, style, and customer satisfaction. We understand that sometimes a product might not meet your expectations or fit just right — and that’s okay. Our Returns Policy is designed to be as straightforward and transparent as possible, covering everything from beauty to fashion items.

Please read the following guidelines carefully to ensure your return process is smooth and successful.

General Return Guidelines

Our return policy covers both cosmetics and fashion items (such as clothing, accessories, and beauty tools) and applies to orders shipped domestically and internationally, including within the European Union.

You may return eligible items within 30 days of receiving your order. Items must be returned in new, unused condition, with all original tags, labels, seals, and packaging intact. Any signs of use, wear, or damage may disqualify the item from being eligible for a refund or exchange.

If you believe you’ve received a defective or incorrect item, please contact our Customer Support team within 7 days of delivery for assistance.

Cosmetics Returns

Due to hygiene and safety standards, cosmetics and skincare products have specific return conditions:

Eligible for Return:

• Products that are unopened, unused, and in their original, sealed packaging

• Items received damaged or defective

• Incorrect items sent in error (e.g., wrong shade, wrong product)

Not Eligible for Return:

• Opened, swatched, or used cosmetics (even if used only once)

• Products with broken hygiene seals or damaged packaging (unless received that way)

• Free gifts or promotional items

• Personalized or made-to-order items

We know that selecting the right shade or formula online can be tricky. While we do not accept returns on opened items, our support team is always happy to assist with product recommendations and color matching to minimize the chance of ordering the wrong product.

Fashion Returns

We accept returns on most fashion items, including apparel, accessories, and non-cosmetic beauty tools, provided they meet the following conditions:

Eligible for Return:

• Clothing and accessories in unworn, unwashed, and undamaged condition

• Items with all original tags attached

• Shoes returned in their original shoebox, free from wear

• Unused beauty tools (e.g., hairbrushes, gua sha, facial rollers) in original packaging

Not Eligible for Return:

• Items that have been worn, washed, altered, or show signs of use

• Undergarments, swimwear, or bodysuits without the original hygiene seal

• Items marked as Final Sale or Non-returnable

• Jewelry for pierced areas (such as earrings) due to hygiene reasons

We recommend trying on garments indoors and avoiding contact with perfumes, makeup, or deodorants to keep them return-eligible.

How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Us
   Email support@tuzycosmetics.com within 30 days of receiving your order. Include:

   • Your order number

   • The item(s) you wish to return

   • The reason for the return

   • Clear photos if the item is damaged or incorrect

2. Receive Return Authorization
   Our Customer Support team will confirm whether your item is eligible and provide the return shipping address and instructions.

3. Package Your Return
   Securely package the items in their original box (or a comparable box) to avoid damage during return transit. Be sure to include your name, order number, and contact information inside the package.

4. Ship the Item
   You will be responsible for the return shipping cost, except in cases where the return is due to our error (e.g., defective or incorrect items). We recommend using a tracked shipping method for peace of mind.

5. Refund Processing
   Once we receive and inspect the return, we will issue a refund to your original payment method. Refunds typically take 5–7 business days to appear on your account, depending on your bank or card issuer.

Exchanges

We do not currently offer direct exchanges. If you would like to receive a different size, color, or product, we recommend returning the item for a refund and placing a new order for your desired item.

If your item was damaged or incorrect, we will gladly replace it at no extra cost, subject to availability.

International Returns

For customers outside the United States or European Union:

• Please note that duties, taxes, and original shipping fees are non-refundable.

• You are responsible for the cost of return shipping.

• All other return conditions listed above apply.

We recommend checking with your local postal service for the best shipping rates and keeping your tracking number for reference.

Return Restrictions & Exceptions

We reserve the right to deny returns in the following circumstances:

• Returns sent without prior authorization

• Items received beyond the 30-day return window

• Items not in their original, sellable condition

• Excessive or repeated returns without valid reason (to protect against abuse of our return policy)

In such cases, the item will be returned to you, and no refund will be issued.

Refund Timeline

Once your return is received and approved, the refund process will begin:

1. Return Received: We receive the returned item at our warehouse.

2. Inspection: We inspect the condition of the item within 2–3 business days.

3. Refund Initiated: Refund is processed back to your original payment method.

4. Refund Completed: It may take 5–7 business days for the refund to appear in your account, depending on your bank or card provider.

If your refund has not been received within 10 business days after confirmation, please contact us.

Final Sale Items

Items marked as Final Sale are not eligible for return, exchange, or store credit. These include:

• Clearance or discounted items

• Limited-edition products

• Gift sets

• Free promotional items

• Personalized or customized items

Please review product descriptions carefully before purchasing.

Questions or Assistance?

We’re here to help! If you have any questions about our return policy or need help with a specific issue, reach out to our Customer Support Team:

? support@tuzycosmetics.com
? Response Time: Within 24 hours (Mon–Fri)

Your satisfaction is our priority, and we want you to feel confident and happy with every TÚZY purchase.